TRAVEL WITH CONFIDENCE – Protocol for Arrivals/Departures in Greece. MORE

Caring About You So You Can Be Carefree

Welcome to Blue Palace, a Luxury Collection Resort – your own piece of paradise and a safe sanctuary where you will once again experience moments of magic, among those who matter the most.

Never stopping reinventing our offerings, we are going to keep redefining your travel experience. The challenges of today’s global pandemic will not stop us from re-imagining the future of luxury travel tomorrow. Now more than ever, it will encourage us to go even further and evolve faster.

This summer, our aim is to reach new levels of excellence – both in health and hygiene, but also in our exceptional service that will make your stay even more unforgettable. We all have come together to ensure that what you have loved about the Greek summer and life at Blue Palace remains unchanged. With rigorous and enhanced cleanliness practices, discreet yet thorough measures, and new resort services, including on-property COVID-19 testing, we want to ensure you can feel at ease at all times & our employees can have a safe workplace.

Life at Blue Palace has long been defined by incomparable service, timeless hospitality, life-lasting experiences, and genuine care.

Our world is solely yours to enjoy with peace of mind.

We are counting down the days to welcome you again with:

BOUNDLESS SPACE
Stretching across 143 acres of secluded nature, the resort has no main building but it is surrounded by bungalows, suites & villas that are dotted around a gentle slope, offering you the sense of freedom and privacy that you need. The main private beach is one of the longest beaches on the island, allowing for greater distances between sunbeds, umbrellas, and gazebos. Endless al-fresco dining options across resort's restaurants, and private dining in your room or at the beach.

A SECURE GUEST JOURNEY
Contactless experience at every stage of your journey, with comfortable procedures from arrival to departure. Our commitment to responsible luxury is enhanced with on-property COVID-19 testing, upon arrival or before departure.
Flexible Reservation & Cancellation Policies

We know that flexibility is what you need right now.  That’s why we stand by a stress-free, flexible reservation & cancellation policy to provide peace of mind when booking a stay with us.

Flexible Rates: Guests may change their plans, with no charge, up to 7 days prior to arrival. 2 nights deposit will be charged 21 days prior to arrival.

Advance Purchase Rates:Guests may modify their stay dates up to 14 days prior to arrival.

Book now with confidence in a safe environment.

OUR COMMITMENT TO CARE & CLEANLINESS

As an extension to our commitment to you for a safe and comfortable stay we have established on-property COVID-19 testing, upon arrival or before departure. Teaming up with local private medical expert, on-property testing options (either rapid antigen or preventive PCR tests) are offered optionally to all guests, at a fee.

  • Preventive PCR test: the price is arranged at 60€/guest
  • Rapid antigen test: the price is arranged at 30€/guest
  • Special prices will apply for groups of more than 20 guests.

SPECIAL TERMS:

  • all tests are available to children, at the same fee, without age restrictions
  • a 48h booking test appointment is required, during weekdays
  • test appointments over the weekend are limited and require an additional fee
  • additional fees might apply for high-risk cases

We believe in responsible and safe travel while staying vigilant and following procedures and protocols developed in accordance with World Health Organization measures, the Greek State directive, and Marriott International protocols, always striving to provide a seamless experience.

TRANSPORTATION & ARRIVAL

  • Doors opened automatically or by staff
  • Implementation of physical distancing across all public areas.
  • Buggy capacity is limited to those staying in the same room. Drivers are wearing a protective mask. All buggies are disinfected after every use.

CHECK-IN & OUT

  • New check-in time at 3 pm and check-out time at 11 am and are available via the Exclusivi-Blue Palace mobile app.
  • Comfortable check-in procedures with safe distances, plexiglass placement at the reception & staff PPE
  • Contactless payments available
  • Disinfection of all equipment such as room keys and POS
  • Sanitizing stations available throughout the resort
  • Visible safety signage
  • Intensive staff training on PPE use, frequent deep sanitation, and change of equipment, such as worn masks

Please note that all guidelines are subject to change based on Government regulations and restrictions.

The use of the protective face mask is mandatory in ALL indoor areas of the hotel. It is not required to wear a face mask outdoors; however, it is strongly recommended to wear a mask in crowded settings or venues.
The same policy applies to off-premises.

ENHANCED PUBLIC SPACE CLEANING:

  • We have intensified the frequency of deep-cleaning and added a disinfection procedure of all common areas; public spaces, guest rooms, and back of house areas, with an emphasis on high-contact, hard surfaces areas; such as front desk check-in counters, door handles, restrooms, and dining surfaces.
  • An enhanced number of sanitizing stations are available throughout our public areas.
  • Airy spaces, with fresh air circulating in all indoor spaces and common areas.
  • All A/C units are supplied with 100% fresh air and receive enhanced maintenance and their filters are regularly disinfected.
  • Exhaust ventilation systems -24/7 – of restrooms.
  • Buttons inside and outside the elevators sanitized regularly. Sanitizing stations available outside elevators.

Please note that these health & safety measures are subject to change based on Government regulations and restrictions.

The Blue Palace’s Bungalows, Suites & Villas are dotted around the gentle slope and accessed via airy walkaways. No elevator is needed. They open up to beautiful sun-filled verandas, most with a private pool.

All rooms are designed for people who want to spend a lot of time relaxing in their own private space. Families can unwind with comfort and space in one of our accommodation options. Large frames open to breezy balconies, verandas with private pools, daybeds, and sun loungers, or larger patios that lead to wonderful gardens, all offering breathtaking views to the Aegean Sea.

The tranquil aesthetic in each individually designed space evokes a sense of freedom and understated Greek summer chic that will make you not want to leave.

SAFETY & SANITATION 

  • An enhanced cleaning protocol is implemented by our Housekeeping (who wear the required protective equipment)
  • We use the approved cleaning products from global hygiene expert Ecolab®
  • A PPE safety kit -including hand sanitizers and masks – is available in all guest rooms

*All A/C units receive enhanced maintenance and their filters are disinfected before every arrival. 

*High-efficiency particulate air filters (HEPA 14) will be placed in five Island Suites & all Private Villas A/C units to eliminate SARS CoV-2 spread.

IN-ROOM EXPERIENCE

  • The frequency of our room housekeeping and turndown service is at our guests’ discretion
  • Our bungalows, suites & villas are eliminated of all reusable print material
  • All in-room information, as well as our menus, are available via the Exclusivi-Blue Palace mobile app & TV application.
  • The mini bar offering is available upon request for our guests. Except for Island Suites and Villas of The Haven Collection, where the mini bar offering is placed prior to guests’ arrival.
  • Τhe coffee & tea amenity is available in the room, replaced before every arrival
  • Room service menu is available via the Exclusivi-Blue Palace mobile app; orders can be placed by phone
  • Laundry service is available; guests will be required to contact the reception to place their request

The following dining options are available:

  • Olea
  • Anthós
  • Isola Restaurant
  • Blue Door
  • Asia Deep Blue
  • Arsenali Lounge Bar
  • Isola Beach Club
  • Room Service is available

A reservation is required for our restaurants.

Moreover:
  • We continue to reinforce our internationally recognized methods, including Hazard Analysis Critical Control Points process (HACCP), to manage risk and prevent contamination of food.
  • A rearranged seating layout has been implemented at all our F&B outlets.
  • Frequent disinfection of all high-touch surfaces after each reservation.
  • Staff is wearing PPE.
  • Guest hand sanitizing stations located at all venues.
  • Visible safety signage.
  • Contactless payment options
  • Our buffet breakfast is served at Olea restaurant; cold items are available in single portions and guests will help themselves wearing gloves that are provided by the resort. Hand sanitation stations are placed at the beginning and at the end of the buffet. Food will not be served by our staff. 
  • Cutlery and tableware are replaced upon every service.

Please note that these health & safety measures are subject to change based on Government regulations and restrictions.

The following facilities & services are available at the resort:

  • Private Beach
  • Outdoor Pools
  • The Elounda Spa
  • Gym – with limited capacity
  • Kids Club – only outdoors 
  • Tennis
  • Traditional Caique
  • Helipad
  • Shopping
  • At The Elounda Spa, the indoor swimming pools, sauna hammam and Jacuzzi will not be in use.
  • Gym operates with limited capacity.
  • Fitness classes are available upon reservation outdoors, other therapies are available with a reservation. (Select treatments might not be available)
  • Disinfection of all gym & spa equipment, as well as hard-surface areas, such as the spa reception and lockers, is performed after every use
  • Staff is wearing PPE
  • Guest hand sanitizing stations available
  • Visible safety signage
  • The Kids Club operates only outdoors
  • The space is shaded
  • All activities are adjusted and all equipment is disinfected after use
  • No consumption of food or drinks is allowed
  • We accept a limited capacity of children upon reservation.
  • Baby sitting services operating with protective equipment and sanitizing protocol procedures
  • Staff is wearing PPE
  • Guest hand sanitizing stations available
  • Visible safety signage

PRIVATE BEACH 

  • Our Blue-flag awarded private beach stretches approximately 200 meters along the coastline of Mirabello bay
  • Safe distance of 4 meters between each set of sunbeds
  • Beach towels are provided by our beach crew. Collection of used towels is performed following strict hygiene protocols
  • Sunbeds are sanitized after every use and clearly labeled
  • Our private beach is supervised by a well-trained beach crew
  • Watersports are available; operation as per strict safety & hygiene protocols

OUTDOOR SPACES 

  • Our outdoor pools will be operating, following strict safety & hygiene protocols
  • Water quality controls in place
  • Safe distance of 4 meters between each set of sunbeds
  • Visible safety signage
  • Sunbeds are sanitized after every use and will be clearly labeled
  • Our pools are supervised by a well-trained crew

Our entertainment continues with an enhanced program, including: 

BLUE APERITIVO

CRETAN FEAST

TRADITIONAL CAIQUE EXPERIENCE

LIVE ENTERTAINMENT & DJ NIGHTS

LIVE GREEK & CRETAN MUSIC

Reservation is required. Safety & Hygiene protocols are followed.

  • All employees either have been fully vaccinated or undergo self-tests on a weekly basis.
  • Our guests will have their temperature checked upon arrival.
  • We have teamed up with local private medical Covid-19 certified expert Asklipios Medical Center to have available required molecular Covid testing for any guests or employees who may feel unwell or experience virus-related symptoms.
  • We have assigned a designated hotel team – The Cleanliness Championswho are supervising procedures, receiving ongoing certified training.
  • Our hygiene and safety plan is certified by TÜV Nord organization (Safe Restart Program). An extensive training for our staff will be completed and certified as well.
  • We are working closely with industry and health authorities on implementing our thorough hygiene and safety plan in accordance with World Health Organization measures, the Greek State directive and Marriott International protocols.
  • If you or your family members feel unwell or experience virus-related symptoms, please contact Reception immediately
  • Our private medical Covid-19 certified expert and our Social Environmental Health Agent are  available 24-hours to aid our guests
  • An emergency contingency plan is in place

A Restorair Rapid Room Recovery Unit®, using Advanced Oxidation Cell to effectively mitigate and eliminate viruses and other contaminants and harmful pathogens in the air and on surfaces, is available at the hotel, in case of a suspicious case.

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